Terms & conditions

Payment

In full at booking

Free cancellation

Up to 14 days before

Damage hold

£100 pre-auth

Check-in / out

3pm / 11am

1. Who you're booking with

These terms apply to all bookings at properties operated by Oakbee Stays, a trading name of Ishaq Property Limited (company number 17367439), a company registered in England and Wales. "We" and "us" means Ishaq Property Limited. "You" means the lead guest making the booking.

2. Making a booking

Minimum stays vary depending on dates and availability, and are shown on the booking calendar at the time you book. Shorter stays are often possible at short notice — ask us and we'll tell you what we can do.

A booking is confirmed only when we have sent you a written confirmation and received payment. The lead guest must be 18 or over and is responsible for everyone staying. We may ask for photo ID before arrival.

3. Payment

Payment is due in full at the time of booking. Your booking is confirmed once payment has cleared and we have sent you a written confirmation. Approved companies may instead be invoiced on 30-day terms, agreed in advance.

4. Cancellation and changes

• Cancel more than 14 days before arrival: full refund of everything paid.
• Cancel within 14 days of arrival, or fail to arrive: no refund.

We apply this policy because at short notice there is rarely time to re-let the property. If your circumstances change, tell us as early as you can and we will do what we reasonably can to help, including offering alternative dates where the calendar allows.

To cancel, email us at info@oakbeestays.co.uk. We'll confirm in writing and refund within 14 days by the original payment method. If we have to cancel your booking, we'll refund you in full or offer alternative dates.

Bookings made through Airbnb, Booking.com or another platform are subject to that platform's cancellation policy, which may differ from this one.

5. Damage hold

We do not take a cash security deposit. Instead, direct bookings are subject to a £100 temporary pre-authorisation hold on the lead guest's payment card. The hold is placed shortly before arrival and released after check-out provided there are no issues.

A pre-authorisation is not a charge: no funds leave your account unless we submit a claim against it. You will be asked to provide card details for this purpose before arrival, and access details for the property may be withheld until that step is completed.

You are responsible for any damage or loss caused during your stay beyond fair wear and tear, and for leaving the property in a reasonable state. Where we make a claim we will provide evidence and a written breakdown of the costs, limited to the reasonable cost of repair or replacement. Where damage exceeds the amount held, we may invoice you for the balance.

6. Arrival and departure

Check-in is from 3pm and check-out is by 11am. Check-in is self-service via a key safe at the property; we send the code before you arrive and it is unique to your stay.

If you need longer, ask us in advance. Late check-out is subject to availability and an additional charge may apply. Departure later than the agreed time without arrangement will be charged at the full daily rate, as it prevents us preparing the house for the next guests.

The property has free on-street parking and no permit is required. It is a public residential road, so spaces are not reserved, allocated or guaranteed.

7. House rules

• The property sleeps a maximum of 8 people. Only the guests named on the booking may stay overnight. Unregistered guests may result in the booking being ended without refund.
• The property is let for whole-house exclusive use and may not be sublet or shared with anyone not on the booking.
• No parties, events or commercial filming.
• Strictly no smoking or vaping anywhere inside the property. Smoking is permitted outside in the garden. If the property requires specialist cleaning as a result, the reasonable cost will be invoiced to the lead guest.
• Please keep noise down between 10pm and 8am out of respect for neighbours.
• Pets are not permitted at this property. Assistance dogs are always welcome.

We may end a stay without refund where these rules are seriously or repeatedly broken.

8. Access to the property

We or our contractors may need access for maintenance or in an emergency. Except in an emergency we will give you reasonable notice and arrange a time that suits you.

9. Liability

We maintain the property and its contents to a safe standard and hold appropriate insurance. We aren't liable for loss or damage to your personal belongings, or for interruptions outside our control such as utility failures or severe weather. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Your own possessions are not covered by our insurance — we'd recommend your own travel or contents cover.

10. Complaints

If something isn't right, tell us during your stay so we can fix it. Call or WhatsApp 07538 472432. We can't put things right after you've left.

11. Governing law

These terms are governed by the law of England and Wales, and disputes will be subject to the courts of England and Wales.

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