Last updated: August 2026
These terms apply to all bookings at properties operated by Oakbee Stays, a trading name of Ishaq Property Limited (company number 17367439). "We" and "us" means Ishaq Property Limited. "You" means the lead guest making the booking.
A booking is confirmed only when we have sent you a written confirmation and received your deposit. The lead guest must be 18 or over and is responsible for everyone staying. We may ask for photo ID before arrival.
Payment is due in full at the time of booking. Your booking is confirmed once payment has cleared and we have sent you a written confirmation. Approved companies may instead be invoiced on 30-day terms, agreed in advance.
We apply this policy because at short notice there is rarely time to re-let the property. If your circumstances change, tell us as early as you can and we will do what we reasonably can to help, including offering alternative dates where the calendar allows.
To cancel, email us at info@oakbeestays.co.uk. We'll confirm in writing and refund within 14 days by the original payment method. If we have to cancel your booking, we'll refund you in full or offer alternative dates.
We place a pre-authorisation hold on the lead guest's payment card rather than taking a security deposit payment. The hold is placed shortly before arrival and released automatically after check-out where no claim is made. A pre-authorisation is not a charge: no funds are taken from your account unless we submit a claim against it.
The amount of the hold is shown to you during booking, before you pay. You will be asked to provide card details for this purpose through the guest portal before arrival, and access details for the property may be withheld until this step is completed.
You are responsible for any damage or loss caused during your stay beyond fair wear and tear, and for leaving the property in a reasonable state. Where we make a claim against the hold we will provide evidence and a written breakdown of the costs claimed. Any amount claimed will be limited to the reasonable cost of repair or replacement. Where damage exceeds the amount held, we may invoice you for the balance.
The hold is separate from your booking payment and is not affected by our cancellation policy. Please tell us about any breakage during your stay rather than after you have left — accidents happen and we would far rather know.
The property has free on-street parking; no permit is required. Check-in is from 3pm and check-out is by 10am. Earlier or later times can sometimes be arranged — just ask. Departure later than the agreed time will be charged at the full daily rate, as it prevents us preparing the house for the next guests.
We may end a stay without refund where these rules are seriously or repeatedly broken.
We maintain the property and its contents to a safe standard and hold appropriate insurance. We aren't liable for loss or damage to your personal belongings, or for interruptions outside our control such as utility failures or severe weather. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Your own possessions are not covered by our insurance — we'd recommend your own travel or contents cover.
If something isn't right, tell us during your stay so we can fix it. Call 07538 472432 or message us on WhatsApp. We can't put things right after you've left.
These terms are governed by the law of England and Wales, and disputes will be subject to the courts of England and Wales.
