Legal
Privacy notice
Last updated: September 2026
Who we are
Oakbee Stays is a trading name of Ishaq Property Limited, a company registered in England and Wales (company number 17367439). We are the data controller for the personal information described in this notice.
You can reach us at info@oakbeestays.co.uk or 07538 472432.
What we collect
- Enquiry details — your name, email, phone number, company name, requested dates, and anything you write in the message box. If you tell us a site postcode, expected length of stay or preferred bed setup, we keep that too.
- Booking details — guest names, address, arrival and departure dates, and any access or accessibility requirements you tell us about.
- Payment details — handled entirely by our payment provider. We never see or store your full card number.
- Identity checks — where required, a copy of photo ID for the lead guest.
- Website data — basic, anonymous analytics about how people use this site.
Why we use it
- To answer your enquiry and manage your booking — necessary to perform our contract with you.
- To take payment and issue invoices or receipts.
- To meet legal obligations, including tax records and, where applicable, identity and anti-fraud checks.
- To protect the property and resolve any damage or dispute — our legitimate interest as the operator.
- To send occasional offers, only if you have asked us to. You can unsubscribe at any time.
Who we share it with
We share information only where we need to: with our payment provider, our booking and channel management software, our cleaning and maintenance contractors (limited to arrival and departure dates), our accountant, and with authorities where the law requires it. We do not sell your data to anyone.
How long we keep it
Enquiries that don't become bookings are deleted after 12 months. Booking and payment records are kept for six years to meet HMRC requirements. Copies of ID are deleted within 30 days of check-out.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct or delete it, object to how we use it, or ask us to restrict its use. Email info@oakbeestays.co.uk and we'll respond within one month.
If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
This website uses no advertising or tracking cookies, which is why you aren't seeing a consent banner.
We use Cloudflare Web Analytics, which is privacy-first: it does not use cookies, does not fingerprint visitors, and does not collect any personal data. Our booking calendar is provided by Hospitable; if you start a booking, their own privacy terms apply. Enquiries sent through the form on this site are delivered to us by Web3Forms, which passes the message on by email and does not use it for anything else.